Servers - RaQ2
to the HavNet support page for your Dedicated RaQ2 Cobalt Server.
Our Cobalt servers offer a reliable and comprehensive hosting solution
combined with an easy to use web administration system - putting
the power in your hands.
Started & Getting Help
For the remainder of this document please
replace www.yourservername.com with your actual domain name for
example : server1.havnet-hosting.com
Password should be replaced by either the password as supplied by
HavNet or whatever you have subsequently changed your password to.
will see this question mark symbol in many places on the Cobalt
administration pages. Simply point to the question mark with your
mouse and context sensitive help will appear at the bottom of the
page. These provide very helpful and useful reminders.
UserName & Password
Initially HavNet will set-up your
server with a default password. For security we recommend that you
change your password to your own choice of password. A good secure
password uses both letters and numbers. Remember that your password
is case sensitive. Do not loose your password. If you loose your
administrator password HavNet will have to reset your account. This
will incur a £10 administration fee.
To login to your administration panel go
to : http://www.yourservername.com/admin
You will be requested for your user name
and password which will have been supplied to you.
Once you have logged in you will be presented
with the Server Management page. The default view shows a list of
domains hosted on your server.
|Read The Flippin'
From here on a good understanding of the
server is essential, so its time to RTFM. We appreciate that reading
the manual is usually only reserved for last resort situations but
just remember that you are managing a machine that is responsible
for handling email and web requests 24 hours a day - bad configuration
could cause your web site to go down or the loss of emails.
Click here to download
the RaQ2 user manual in PDF format.
Click on the 'User Management' button on
the green menu on the left. This will present you with a list of
users currently defined for your site.
Adding New Users
To add a new user simply click on 'add user' and complete the form.
Standard accounts allow upto 10 users to be configured. If you require
more users contact us to have the maximum number of users increased.
- Enter the users full name in the 'Full
- Make up a username for this user. The
username is the name they will use to access their email etc.
For simplicity on use lowercase letters and restrict the name
to 8 characters. Enter this name into the 'User Name' box.
- Make up a password for the user. The
password can use letters and numbers and is case sensitive. A
good secure password is a random selection of numbers and letters.
Once you have decided on a password enter it into both password
boxes. Do not copy and paste the password - type it in twice.
- The 'Maximum Allowed Disk Space' can be
used to limit the amount of space allowed to store the users email.
We recommend this is left at the default settings.
- The 'Site Administrator' box can be ticked
if you want this user to administer and make changes to the settings
for your domain. The less administrators to a domain the better
- The 'Email Aliases' box is very important.
This is used to define the users email address(es). For example
if Fred is the sales person at your company, in this box you might
enter fred on the first line and then sales on the second line.
Each 'email alias' should be entered into the box one per line.
This is very important. The Cobalt server will automatically choose
an email alias depending on the name of the user that you entered
into the 'Full Name' box. We recommend that you keep this alias
and add your other chosen aliases on separate lines below.
As you can see from the screen shot above,
this user has a real name of Jason Fitzpatrick, a username of jason
and his password has been entered in twice. Thios user will receive
emails addressed to firstname.lastname@example.org, email@example.com
Finally to add the user simply click on 'Confirm
To remove a user, whilt on the user list screen you can click on
next to the user that needs to be removed.
Adding Email Address for a User
To change or add additional email addresses for a user, whilst on
the user list screen click on thebutton
next to the user that needs to be edited.
If you have an email account with your Internet
Service Provider you can use the 'Forward Email To' box to have
all your emails forwarded to your other email address.
If you do not need specific email addresses
at your domain but instead want to receive ALL emails addressed
to your domain then enter '@www.yourdomain.com' into the 'Email
Aliases' box. Note that unusually there is a www. after the @ symbol.
You must enter an @ symbol and then your complete domain name for
this feature to work correctly.
If you go on holiday it is possible to automatically
send a reply message to anyone that emails you. To do this simply
click the 'Vacation Message' box and then enter you message in the
box to the right.
Click 'Save Changes' to make apply the changes.
To change information for a user, for example thier password or
limiting their mailbox size, click on thebutton
next to the user that needs to be changed.
WebMail is a service allowing you to read
and reply to your emails from any Internet connected computer across
the planet! - WebMail is accessed in the same way as you view any
normal web site. Each user of your domain has their own WebMail
To access your WebMail account goto http://www.yourdomain.com/webmail
You will see the NeoMail login page where
you will be required to enter the UserID and Password of the user
who's email you wish to view. (The UserID is the same as the Username)
The first time you login to your webmail
account you will be required to configure you account by choosing
your email address and setting up a default signiture if required.
Once you have set-up your account you will be taken to the main
page of your webmail account. Most functions are quite self explanitory.
To find out what an icon does, simply point at it for a second to
see the bubble help box.
Remember to logout of webmail when you have
Outlook Express to Collect your Email
Once you have added a new user you will need
to configure their email client to collect mail from their account.
Here are the instructions for setting up Outlook Express ...
- Whilst in Outlook Express, from the top
toolbar click: 'Tools' and then 'Accounts'
- Select the 'Mail' tab
- Click on the button marked 'Add' and select
'mail' from the sub-menu.
Fill the form as follows:
- 'Display Name' - Enter the name of the
email account (anything you want)
- 'Email Adrress' - enter your email address,
for example firstname.lastname@example.org
- 'Incomming Mail Server' - Enter your domain
name, ie : www.yourdomain.com
- 'Outgoing Mail Server' - Enter the SMTP
server name of the ISP that you are using to connect to the Internet.
- 'Account Name' - Enter you username as
you have set-up in the admin system.
- 'Password' - Enter the passaword as you
have set-up in the admin system
- Click Finish
To edit your mail account settings highlight
the mail account that you have just added and click on 'Properties'
to the right.
You Web Statistics
Web Stats provide information regarding the
number of vistors to your web site.
To access your WebStats goto http://www.yourdomain.com/stats
You will be required to enter a username
and password. Note that only a user with administrator privilages
can access the web stats.
To view detailed information for each month
click on the relevant month name (in red). This will then show the
Daily Statistics, Hourly Statistics, URLs, Entry & Exit Pages,
Referrering Web Sites and Browser Agents.