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Dedicated Servers - RaQ2

Welcome to the HavNet support page for your Dedicated RaQ2 Cobalt Server. Our Cobalt servers offer a reliable and comprehensive hosting solution combined with an easy to use web administration system - putting the power in your hands.

Getting Started & Getting Help
Your Initial UserName & Password
Logging In
Read The Flippin' Manual
User Management
  Adding Users
  Deleting Users
  Adding/Changing a Users Email Address
  Changing User Information
Web Mail
Using Outlook Express to Collect your Email
Viewing Your Web Statistics
Getting Started & Getting Help

For the remainder of this document please replace www.yourservername.com with your actual domain name for example : server1.havnet-hosting.com
Password should be replaced by either the password as supplied by HavNet or whatever you have subsequently changed your password to.

You will see this question mark symbol in many places on the Cobalt administration pages. Simply point to the question mark with your mouse and context sensitive help will appear at the bottom of the page. These provide very helpful and useful reminders.

Initial UserName & Password

Initially HavNet will set-up your server with a default password. For security we recommend that you change your password to your own choice of password. A good secure password uses both letters and numbers. Remember that your password is case sensitive. Do not loose your password. If you loose your administrator password HavNet will have to reset your account. This will incur a £10 administration fee.

Logging In

To login to your administration panel go to : http://www.yourservername.com/admin

You will be requested for your user name and password which will have been supplied to you.

Once you have logged in you will be presented with the Server Management page. The default view shows a list of domains hosted on your server.

Read The Flippin' Manual !

From here on a good understanding of the server is essential, so its time to RTFM. We appreciate that reading the manual is usually only reserved for last resort situations but just remember that you are managing a machine that is responsible for handling email and web requests 24 hours a day - bad configuration could cause your web site to go down or the loss of emails.

Click here to download the RaQ2 user manual in PDF format.

User Management

Click on the 'User Management' button on the green menu on the left. This will present you with a list of users currently defined for your site.

Adding New Users
To add a new user simply click on 'add user' and complete the form. Standard accounts allow upto 10 users to be configured. If you require more users contact us to have the maximum number of users increased.

  • Enter the users full name in the 'Full Name' box.
  • Make up a username for this user. The username is the name they will use to access their email etc. For simplicity on use lowercase letters and restrict the name to 8 characters. Enter this name into the 'User Name' box.
  • Make up a password for the user. The password can use letters and numbers and is case sensitive. A good secure password is a random selection of numbers and letters. Once you have decided on a password enter it into both password boxes. Do not copy and paste the password - type it in twice.
  • The 'Maximum Allowed Disk Space' can be used to limit the amount of space allowed to store the users email. We recommend this is left at the default settings.
  • The 'Site Administrator' box can be ticked if you want this user to administer and make changes to the settings for your domain. The less administrators to a domain the better ! ....
  • The 'Email Aliases' box is very important. This is used to define the users email address(es). For example if Fred is the sales person at your company, in this box you might enter fred on the first line and then sales on the second line. Each 'email alias' should be entered into the box one per line. This is very important. The Cobalt server will automatically choose an email alias depending on the name of the user that you entered into the 'Full Name' box. We recommend that you keep this alias and add your other chosen aliases on separate lines below.

As you can see from the screen shot above, this user has a real name of Jason Fitzpatrick, a username of jason and his password has been entered in twice. Thios user will receive emails addressed to jason.fitzpatrick@hisdomain.com, sales@hisdomain.com and jason@hisdomain.com

Finally to add the user simply click on 'Confirm New User'.

Deleting Users
To remove a user, whilt on the user list screen you can click on thebutton next to the user that needs to be removed.

Changing or Adding Email Address for a User
To change or add additional email addresses for a user, whilst on the user list screen click on thebutton next to the user that needs to be edited.

If you have an email account with your Internet Service Provider you can use the 'Forward Email To' box to have all your emails forwarded to your other email address.

If you do not need specific email addresses at your domain but instead want to receive ALL emails addressed to your domain then enter '@www.yourdomain.com' into the 'Email Aliases' box. Note that unusually there is a www. after the @ symbol. You must enter an @ symbol and then your complete domain name for this feature to work correctly.

If you go on holiday it is possible to automatically send a reply message to anyone that emails you. To do this simply click the 'Vacation Message' box and then enter you message in the box to the right.

Click 'Save Changes' to make apply the changes.

Changing User Information
To change information for a user, for example thier password or limiting their mailbox size, click on thebutton next to the user that needs to be changed.

Web Mail

WebMail is a service allowing you to read and reply to your emails from any Internet connected computer across the planet! - WebMail is accessed in the same way as you view any normal web site. Each user of your domain has their own WebMail account.

To access your WebMail account goto http://www.yourdomain.com/webmail

You will see the NeoMail login page where you will be required to enter the UserID and Password of the user who's email you wish to view. (The UserID is the same as the Username)

The first time you login to your webmail account you will be required to configure you account by choosing your email address and setting up a default signiture if required. Once you have set-up your account you will be taken to the main page of your webmail account. Most functions are quite self explanitory. To find out what an icon does, simply point at it for a second to see the bubble help box.

Remember to logout of webmail when you have finished.

Using Outlook Express to Collect your Email

Once you have added a new user you will need to configure their email client to collect mail from their account. Here are the instructions for setting up Outlook Express ...

  • Whilst in Outlook Express, from the top toolbar click: 'Tools' and then 'Accounts'
  • Select the 'Mail' tab
  • Click on the button marked 'Add' and select 'mail' from the sub-menu.

Fill the form as follows:

  • 'Display Name' - Enter the name of the email account (anything you want)
  • 'Email Adrress' - enter your email address, for example you@yourdomain.com
  • 'Incomming Mail Server' - Enter your domain name, ie : www.yourdomain.com
  • 'Outgoing Mail Server' - Enter the SMTP server name of the ISP that you are using to connect to the Internet.
  • 'Account Name' - Enter you username as you have set-up in the admin system.
  • 'Password' - Enter the passaword as you have set-up in the admin system
  • Click Finish

To edit your mail account settings highlight the mail account that you have just added and click on 'Properties' to the right.

Viewing You Web Statistics

Web Stats provide information regarding the number of vistors to your web site.

To access your WebStats goto http://www.yourdomain.com/stats

You will be required to enter a username and password. Note that only a user with administrator privilages can access the web stats.

To view detailed information for each month click on the relevant month name (in red). This will then show the Daily Statistics, Hourly Statistics, URLs, Entry & Exit Pages, Referrering Web Sites and Browser Agents.


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